FAQsCaringa is a registered NDIS provider that delivers many different disability supports. We can provide services to all NDIS participants regardless of how your plan is managed (NDIA Managed, Plan Managed or Self Managed). Your needs are the most important thing we consider when planning your supports. We offer supports that help you get where you want to be, whatever the destination.
We can help you with a range of supports, including:
- building your capacity to live more independently
- therapy services
- taking part in the community
- finding a job
- finding suitable short-term accommodation
- finding somewhere to live
- getting help with your day-to-day tasks
- coordinating your supports
- managing your NDIS plan
We have an option to help you take steps towards living ‘A Complete Life’.
Find the full list of disability supports Caringa can offer you.
Caringa Australia charges the prices that are outlined in the NDIS price guide.
You can make a complaint at any time to any Caringa employee either by talking to them or sending us letter. We will look at your complaint in line with Caringa’s complaints policy (PDF).
We will always take your feedback seriously and work with you to resolve any issues.
You can make a complaint right now to Caringa by calling (02) 66 40 9300 or by contacting us.
You can make a complaint about any provider to the NDIS Commission by calling 1800 035 544 or you can find their contact details on their website.
You can make a complaint about the NDIS on the NDIS website.
Your privacy is very important to us. Any client information that is stored at Caringa is password-protected. Stored information is only available to the Caringa staff members that need to see it.
We love promoting the great things that happen at Caringa. If you don’t want to be part of our promotions, you can let us know when you fill out our media consent form.
As part of ensuring Caringa is providing quality services to our clients, we are required to participate in regular audits. As part of this, some of your personal information may be reviewed by external auditors.
Your information is collected and stored in line with Caringa’s privacy policy.
As part of Caringa’s client intake process, we work out your needs and requests and match these to our employees. If you would like to receive support from a particular support worker, we will do our best to meet your needs. However, this will depend on what staff are available at the time.
Wherever possible we try to build a team of appropriate support workers to help you reach your goals. This way, on any day and at any time, we can ensure continuity of support.
Yes we can. We can offer obligation-free advice to get you started and point you in the right direction. If you are confused and unsure where to turn with your NDIS plan, you can contact us.
Yes you can. We want you to look into your provider options and choose the right fit for you. If that means you are with Caringa for some supports and a different provider for other supports, that’s more than ok with us.
You can end your services with Caringa at any time by speaking to your direct contact at Caringa.
When possible, you should tell us at least 14 days before you want to end your services, so that we can help you transition in the best way possible.